Please note we are currently not offering next day delivery. This is a temporary measure until we get caught up!
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       What is the best way to store my new sprinkles?

      Your sprinkles will arrive with you in a resealable, compostable pouch. You can keep your sprinkles in here, or you can put them in an airtight container if you prefer. It is best to store your sprinkles in a dark cupboard to keep them at their best. You can purchase reusable sprinkles pots I our store.

      Do you stock Vegan friendly items? 

      Indeed we do! We have a large range of vegan products in our store. Head over to our Vegan friendly section to see all of our stock.

      I subscribe to your Sprinkle Club and am wanting to know when I will get my first box? 

      When you sign up your first payment will be taken immediately, and then the 1st of every other month thereafter. We have six sprinkle club boxes per year, February, April, June, August, October and December, and all packs are generally sent out from the 10th of those months.

      How do I cancel my subscription? 

      You can cancel your subscription at any point; the easiest way to do this is to email carly@theshirebakery.com and we can do it for you. Any boxes that you have paid for will be sent out and then your subscription will end. 

      I am wanting to buy in bulk, can I do this? 

      You can purchase most of the sprinkles on our website in bulk bags. Anything you cannot see that you would like to purchase, please email carly@theshirebakery.com and we can see what we can do.

       

      When can I expect to receive my order? 

      Our aim is to dispatch your order within two working days, but usually within 1. Post usually arrives within 3 working days, so all orders should be with you no later than 5 days after ordering. If you would like your order sent next day please use our next day delivery service. If you place an order before 12 noon and choose next day delivery, this will be sent the same working day (Please note on Fridays your order will arrive on a Monday).

      I have an idea of what I would like but cannot find it in your store? 

      If there is anything you would like to purchase but cannot find in our store please let us know and we will try our hardest to get hold of these for you. We are a small business and happy customers is vital!

      Terms

      Returns

      Please note, that due to food safety issues, we cannot accept returns or exchanges. If your item is faulty or damaged, please email carly@theshirebakery.com and we will resolve your issue quickly.


      We will not refund or replace any item which has become damaged as a result of neglect or misuse.

      If you would like to return an item, please send us an email or our contact page.
      Please note returns are the responsibility of the customer, who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate.

      We cannot accept responsibility for the safe return of these goods. Therefore it is advisable to obtain a proof of purchase, and should the goods not reach us, this helps the customer to raise a claim.

      We have a 30 day cancellation policy; anything outside of the 30 days we are unable to offer a refund.

      Faulty Goods.

      If your item is faulty or damaged, please email carly@theshirebakery.com within 14 days of purchase and we will resolve your issue quickly.

      Incorrectly ordered or unwanted goods
      Anything unwanted or incorrectly ordered should be returned within 30 days of the date of receipt to be eligible for a refund. Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. If the items returned come in sealed packs, these must be unopened.

      We cannot accept responsibility for the safe return of these goods. Therefore it is advisable to obtain a proof of purchase, and should the goods not reach us, this helps you to make a claim.

       

      Please note, that due to food safety issues, we cannot accept returns or exchanges. If your item is faulty or damaged, please email carly@theshirebakery.com and we will resolve your issue quickly.


      Limitation of liability
      The Shire Bakery is not liable for direct, indirect, incidental, consequential, punitive or other damages (including but not limited to economic losses, lost profits, lost revenues or lost data) arising out of the access or inability to access this website, even if advised of the possibility of such damages.

       

      Legal
      Every care has been taken to describe every item as accurately as possible; however slight variations may occur with colour reproduction or text descriptions. All product sizes quoted are approximate. The Shire Bakery shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of goods supplied. This does not affect your statutory rights.