We now plant a tree in the madacascan rainforest with every single order placed, no minimum spend!
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
      Total

       What is the best way to store my new sprinkles?

      Your sprinkles will arrive with you in a resealable, recyclable pouch. You can keep your sprinkles in here, or you can put them in an airtight container if you prefer (we do sell reusable tubs on our website). It is best to store your sprinkles in a dark cupboard to keep them at their best.

      How does your next day delivery wrk? 

      You can choose next day delivery at checkout when you place your order. This is normally via DPD but we do also sometimes use Royal Mail Tracked 24 depending on areas. This is for UK only. If you place your order before 11am, your order will be with you the following working day. Next day deliveries are Mon-Fri only. 

      Do you stock Vegan friendly items? 

      Indeed we do! We have a large range of vegan products in our store. Head over to our Vegan friendly section to see all of our stock.

      I subscribe to your Sprinkle Club and am wanting to know when I will get my first box? 

      When you sign up your first payment will be taken immediately, and then the 1st of every other month thereafter. We have six sprinkle club boxes per year, February, April, June, August, October and December, and all packs are generally sent out from the 10th of those months; however check on the item pages for specific dates. 

      How do I cancel my subscription? 

      You can cancel your subscription at any point; the easiest way to do this is to simply log into your account and cancel this way, however you can also email carly@theshirebakery.com and we can do it for you. Any boxes that you have paid for will be sent out and then your subscription will end. 

      I am wanting to buy in bulk, can I do this? 

      You can purchase most of the sprinkles on our website in bulk bags. If you are wanting to make a specific order for certain mixes we can see if we can do this for you, head to our contact us page and get in touch. Please try to add as much detail as you can; it really helps us! 

      When can I expect to receive my order? 

      Our aim is to dispatch your order within two working days of you placing it (apart from sprinkle club), and we now send all our orders via a door to door tracked service. This is so you can see exactly where your order is at any given point. 

      I have an idea of what I would like but cannot find it in your store? 

      If there is anything you would like to purchase but cannot find in our store please let us know and we will try our hardest to get hold of these for you. We are a small business and happy customers is vital!

      Terms

      Returns

      Please note, that due to food safety issues, we cannot accept returns or exchanges. If your item is faulty or damaged, please email carly@theshirebakery.com and we will resolve your issue quickly.


      We will not refund or replace any item which has become damaged as a result of neglect or misuse.

      If you would like to return an item, please send us an email or our contact page.
      Please note returns are the responsibility of the customer, who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate.

      We cannot accept responsibility for the safe return of these goods. Therefore it is advisable to obtain a proof of purchase, and should the goods not reach us, this helps the customer to raise a claim.

      We have a 30 day cancellation policy; anything outside of the 30 days we are unable to offer a refund.

      Contact

      Please note we currently only correspond via email. Any issues, queries or questions please email: carly@theshirebakery.com and we will get back to you within 2 working days. 

      Faulty Goods.

      If your item is faulty or damaged, please email carly@theshirebakery.com within 14 days of purchase and we will resolve your issue quickly.

      Incorrectly ordered or unwanted goods
      Anything unwanted or incorrectly ordered should be returned within 30 days of the date of receipt to be eligible for a refund. Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. If the items returned come in sealed packs, these must be unopened.

      We cannot accept responsibility for the safe return of these goods. Therefore it is advisable to obtain a proof of purchase, and should the goods not reach us, this helps you to make a claim.

       

      Please note, that due to food safety issues, we cannot accept returns or exchanges. If your item is faulty or damaged, please email carly@theshirebakery.com and we will resolve your issue quickly.


      Limitation of liability
      The Shire Bakery is not liable for direct, indirect, incidental, consequential, punitive or other damages (including but not limited to economic losses, lost profits, lost revenues or lost data) arising out of the access or inability to access this website, even if advised of the possibility of such damages.

       

      Legal
      Every care has been taken to describe every item as accurately as possible; however slight variations may occur with colour reproduction or text descriptions. All product sizes quoted are approximate. The Shire Bakery shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of goods supplied. This does not affect your statutory rights.