What is the best way to store my new sprinkles?
Your sprinkles will arrive with you in a resealable, recyclable pouch. You can keep your sprinkles in here, or you can put them in an airtight container if you prefer (we do sell reusable tubs on our website). It is best to store your sprinkles in a dark cupboard in an airtight container to keep them at their best.
When you your sprinkles expire?
None of our sprinkles have expiry dates. They are made of predominantly sugar, which is a preservative. Our sprinkles have best before dates. We never sell any sprinkles that are past their Best Before dates, however if you store your sprinkles correctly they will survive well past these dates!
There is a problem with my order
Sometimes, mistakes happen, and we will always do our very to correct any mistakes made. Please let us know within 30 days of receiving your order if something is missing, or you have any problems with your order, and we will correct this for you.
How does your express delivery work?
You can choose express delivery at checkout when you place your order. We use Royal Mail Tracked 24 depending on areas. This is for UK mainland only (NI and British Isles may take longer). If you choose express delivery by 11am we aim to have this picked, packed and sent to you on the same day although during busy periods this could take an extra day. If you require something time specific please do email us firstname.lastname@example.org and we will try our hardest to accommodate you if we can. Please note we work Mon-Fri and no orders are posted over the weekend.
The colour of the sprinkles looks different?
We do not filter any of our stock pictures, however they are shot professionally in a studio setting. Also, in some instances the colour of the stock we receive from the manufacturers varies slightly in colour which is out of our control. This is particularly true with our metallic sprinkles.
Do you stock Vegan friendly items?
Indeed we do! We have a large range of vegan products in our store. Head over to our Vegan friendly section to see all of our stock.
Are your products completely nut free?
While most if not all of our products are nut free, they may be produced in an environment where nuts are present.
I subscribe to your Sprinkle Club and am wanting to know when I will get my first box?
When you sign up your first payment will be taken immediately, and then the 1st of every other month thereafter. We have six sprinkle club boxes per year, February, April, June, August, October and December, and all packs are generally sent out from the 10th of those months; however check on the item pages for specific dates.
How do I cancel my subscription?
You can cancel your subscription at any point; the easiest way to do this is to simply log into your account and cancel this way, however you can also email email@example.com and we can do it for you. Any boxes that you have paid for will be sent out and then your subscription will end.
Can I pause my subscription?
You can pause your subscription at any point, by logging into your account and managing your subscription. Please note if you pause your subscription for longer than 2 consecutive months, your subscription will be cancelled and you will need to resubscribe.
Can I change subscription dates/frequency?
Our bi monthly sprinkle club will only be sent out the 6 times a year this is available. Whilst you can change the dates/frequency, etc on the system, this is monitored by us and will be changed back as these cannot be tailored for individual use. The bi monthly box is sent out Feb, Apr, Jun, Aug, Oct, Dec, and after your initial payment all payments will come out on the first of the corresponding month.
When can I expect to receive my order?
Our aim is to dispatch your order within two to three working days of you placing it (apart from sprinkle club), and we now send all our orders via a door to door tracked service. This is so you can see exactly where your order is at any given point.
I have an idea of what I would like but cannot find it in your store?
If there is anything you would like to purchase but cannot find in our store please let us know and we will try our hardest to get hold of these for you. We are a small business and happy customers is vital!
EU Deliveries and Products Containing E171
Food products containing E171 will no longer be allowed to be imported into the European Union from January 2022.
Whilst our suppliers have been proactively trying to find an alternative, a number of our products still contain E171 and will likely continue to do so for the foreseeable future.
For our EU customers, it is your responsibility to check products at the point of ordering for E171; our website lists ingredients, and if there is anything you are unsure of, you can always email is firstname.lastname@example.org for help.
ALL PICTURES SHOWN ARE FOR REPRESENTATION PURPOSES ONLY, PRODUCT COLOURS MAY VARY
Please note, that due to food safety issues, we cannot accept returns or exchanges. If your item is faulty or damaged, please email email@example.com and we will resolve your issue quickly. This must be done within 30 days.
Customisable cake toppers are non refundable.
We will not refund or replace any item which has become damaged as a result of neglect or misuse.
If you would like to return an item, please send us an email or our contact page.
Please note returns are the responsibility of the customer, who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate.
We cannot accept responsibility for the safe return of these goods. Therefore it is advisable to obtain a proof of purchase, and should the goods not reach us, this helps the customer to raise a claim.
We have a 30 day cancellation policy; anything outside of the 30 days we are unable to offer a refund.
Please note we currently only correspond via email. Any issues, queries or questions please email: firstname.lastname@example.org and we will get back to you within 2 working days.
If your item is faulty or damaged, please email email@example.com within 14 days of purchase and we will resolve your issue quickly.
Incorrectly ordered or unwanted goods
Anything unwanted or incorrectly ordered should be returned within 30 days of the date of receipt to be eligible for a refund. Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. If the items returned come in sealed packs, these must be unopened.
We cannot accept responsibility for the safe return of these goods. Therefore it is advisable to obtain a proof of purchase, and should the goods not reach us, this helps you to make a claim.
Please note, that due to food safety issues, we cannot accept returns or exchanges. If your item is faulty or damaged, please email firstname.lastname@example.org and we will resolve your issue quickly.
Limitation of liability
The Shire Bakery is not liable for direct, indirect, incidental, consequential, punitive or other damages (including but not limited to economic losses, lost profits, lost revenues or lost data) arising out of the access or inability to access this website, even if advised of the possibility of such damages.
Every care has been taken to describe every item as accurately as possible; however slight variations may occur with colour reproduction or text descriptions. All product sizes quoted are approximate. The Shire Bakery shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of goods supplied. This does not affect your statutory rights.